usagmannheim | CNC Service Engineer in Lincolnshire, IL

CNC Service Engineer

  • Job Juncture
  • $92,040.00 - 137,100.00 / Year *
  • Lincolnshire, IL 60069
  • Full-Time



Job Description: Senior CNC Service Engineer

Hands on manager with up to 30% international and national travel. Most travel will be throughout Illinois however occasional International travel will be required in South America & Canada.

Senior CNC Service Engineer will reside around the Schaumburg, IL area. Starting base salary $90,000 plus bonuses and benefits.

Responsibilities
  • Supervise the day to day operation of the Service Business to ensure that the operation is within standards to deliver a superior experience to our customers.
  • Manage up to 5 field service engineers contractors.
  • Ensure prompt and efficient telephone or on-site response to field requests for technical assistance needed to resolve problems and complaints.
  • Maintain liaison between service and business unit.
  • Track various performance criteria and attendance policies to include scheduling, vacations, pay roll and hours worked.
  • Track various performance criteria and attendance policies for Contractors to include scheduling, vacations, pay roll and hours worked.
  • Responsible for hiring and training of new employees as well as conducting onboarding programs
  • Receive, investigate and resolve customer and field inquiries relating to but not limited to service performance, product quality, parts quality.
  • Plan monthly meeting agendas and facilitate monthly management meetings.
  • Obtain extensive product knowledge of the entire product line, accessories, parts and their relationship to specific devices and systems in order to converse on the required levels.
  • Work with all necessary divisions and departments within the corporation to meet its business objectives.
  • Ensure service readiness. Determine product needs for spare parts, special service tools, service training and intelligent machine design from a service point of view.

Required Qualifications
  • 5 + years in Technical or engineering related field
  • 2 + years demonstrated proficiency as a Manager
  • 2 + years people management experience with a proven track record of performance management skills
  • Fanuc, Siemens Experience
  • Machine Tool Knowledge - Mills, Lathes, turning centers
  • Machine Tool Component Knowledge
  • Up to 30% travel possible

Associated topics: automated, automatic, cnc, composite laminator, computer aided design, computer aided design, computer aided manufacturing, computerized numerical control, precision, programming


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.