Client Care Specialist - Tri Lake Animal Hospital & Referral Centre - VCA Canada

Employment Type

: Full-Time


: Veterinary Services

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VCA Canada is Canada s largest network of companion animal hospitals, devoted to providing compassionate care for pets. Our team of over 2500 people operate specialty-referral, primary care, alternative therapy and emergency hospitals and are committed to providing superior patient care and client experience. At our core are our people people with different strengths and interests that enrich our diversity, innovation and excellence. In support we provide career development and growth opportunities, continuing education, scholarships and awards. We are also passionate about giving back to the community through Paw It Forward, our national philanthropic program.

If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:

Client Care Specialist

VCA Canada Tri Lake Animal Hospital & Referral Centre is looking for our next Client Care team member.


It might sound like an odd question coming from a veterinary hospital, however, at Tri Lake Animal Hospital & Referral Centre, our client services team considers the care for our clients as being just as important as caring for their fury family members. So, if you enjoy making someone's day, everyday, AND love animals, we have the job for you!

We are seeking a full time CCS that would consider themselves as being outgoing and having a positive attitude. Previous experience working in a veterinary medicine atmosphere would be considered a strong asset. We care for our clients and their pets 7 days a week and therefore our team members are required to be available to cover weekends shifts on a rotation basis and be available for some evening shifts.

Why We Need You

As the face of VCA, the Client Care Specialist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CCS is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times both inside and outside.

What you have to gain

VCA Canada offers great access to internal and external continuous learning opportunities at annual VCA Canada conferences and industry leading customer service training through VCA Canada's Client Experience Program. We support the development and career growth of high performing team members!

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Join Us!

For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at or

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

Benefits: Additionally, we offer a generous compensation package including health and dental insurance, paid vacation, employee discounts, CE, and more.
Associated topics: account executive, client, client service, customer care, customer service, inside sales, inside sales representative, market, public relations specialist, territory manager

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